Customer Service
PetroChina Jilin Petrochemical Company adheres to the service philosophy that technical support follows wherever products are delivered. It builds a complete customer‑service system integrating sales, R&D and technical teams. Professional engineers conduct regular on‑site visits to domestic and overseas clients, responding rapidly to difficulties encountered during downstream processing of ABS, EPM/EPDM and acrylonitrile products. On‑site technical diagnosis, processing guidance and product application suggestions are provided to resolve practical production pain‑points for partners.
How We Support You
Technical Hotline
Direct access to chemical engineers and application specialists for product selection and process optimization guidance.
Order Tracking
Real-time order status updates from production through shipping, with proactive notifications for any delivery timeline changes.
Documentation
Complete access to SDS, specifications, and certificates of analysis available for download or upon request.
Our Service Process
Inquiry
Submit your requirements via web form, email, or phone.
Consultation
Our team reviews needs and recommends the best solution.
Fulfillment
Order processing, quality check, and shipment arrangement.
Follow-up
Post-delivery support and satisfaction confirmation.
Get in Touch
Whether you need product information, technical consultation, or order support, our customer service team is available around the clock to assist you. We respond to all inquiries within 24 hours.
Contact Us Now+8618136850665
sales4@ascent-chem.com
Within 24 hours
Always Here for Help
The company establishes full‑cycle order tracking and closed‑loop feedback mechanisms for both domestic supply and international export business. It coordinates logistics, port delivery and contingency shipping plans to guarantee stable cargo delivery for overseas buyers. Every customer feedback will be recorded, traced and followed up, driving iterative optimization of product grades and production parameters. Supported by complete batch test reports and after‑sales technical consultation, the customer service system serves long‑term stable cooperation with global purchasers.
